How to Order

1) Online by going to www.trainingnetwork.com. Search for videos by name, title, subject, price, producer, date and more.

2) Telephone a Customer service representative at 800-958-1868 to place your order Monday-Friday from 8:00am to 5:30pm EST.

3) E-mail your order to customersales@trainingnetwork.com

4) Fax your order to 919-544-5800

5) Mail your order to:
The Training Network
Attention: Customer Service
106 Capitola Drive
Durham, NC 27713

To check on the status of your order, please contact our Customer Service department at 800-958-1868 between the hours of 8:00am - 5:30pm EST Monday-Friday.

International Orders

Orders that are shipped or billed out of the US, must be prepaid. We only ship orders for purchase outside the US and Canada. Previews are not permitted. Please call, fax or email specifics about what you would like to buy and where we must ship to in order to properly quote pricing.

Payment Terms & Methods

Payment terms are Net Due Upon Receipt. Our preferred payment method is by credit card and we accept Visa, MasterCard, Discover or American Express. You may also pay your invoice by approved company check, money order or wire transfer. Please e-mail customersales@trainingnetwork.com or call 800-958-1868 for bank routing and account information to use with a wire transfer.

Free Preview Program

What is your 3-week preview policy?
You can preview videos either online or by ordering a free 3-week preview. Most videos can be previewed in either DVD or VHS formats. See below for more details.

Free Online Previews

Many OSHA compliance and safety training videos are available for preview online, right now, and in FULL LENGTH! Click Here to see a complete list of videos available for online previews.

Online previews are designed as a free service and are to be used for purchase consideration only. Online previews cannot be used for instruction and such use violates U.S. copyright laws.

You will need Windows Media Player installed to view the video.  If you do not have this program, a free download of the version you need for your PC is available here.

Free 3-Week Preview Program

Our Free 3-week Preview Program means that you can select training videos from The Training Network, order them without the requirement to purchase, and watch the full-length programs to help you determine which videos best suit your needs. Videos that do not meet your requirements can be returned within three weeks to The Training Network. Most videos are available for preview in either DVD or VHS format. Previews are shipped only to US and Canadian addresses.

A payment method is required to process previews from our website. This may be a credit card or a Company Purchase Order. Credit cards given at the time of an online preview will not be charged until you decide to purchase the video. If you select an expedited (one or two day) delivery service for previews, you will be responsible for paying that fee.

The Training Network does not permit preview for Safety or Human Resource Training Kits, CD-ROMs, Program Planners or any other types of non-video products. We recommend you preview the video itself then, when satisfied, order the CD-ROM or Kit that includes that program.

What happens if I need more time to preview your videos?
Preview extensions may be granted, under special circumstances, by calling Customer Service at 800-958-1868 or your Account Representative.

Where should I send returns?
Simply return products via traceable delivery service, at your cost. Please include a copy of your Order Confirmation or your contact information for proper credit. The Training Network is not responsible for lost, misdirected or damaged materials. The shipping address is:

The Training Network
106 Capitola Drive
Durham, NC 27713
919-544-6663

Products, Pricing & Producers

The Training Network carries over 1,700 titles covering 80+ topics from over 50 of the top producers in the industry including: Aims Multimedia, American Training Resources, Aurora Pictures, BBP, BLR, CLMI, ERI, JJ Keller, Kantola, MARCOM, Phoenix Safety, Safety Source, Safety Prodcutions, Summit Training Resource, Video Communications and many more. The majority of our products are available in both DVD and VHS formats.

If you do not see what you need, please call us at 800-958-1868 or e-mail us at customersales@trainingnetwork.com and let us find what you need.

The Training Network is constantly adding new videos & DVDs, so check the website often or look in the mail for our most recent catalog.

Languages Available

Other than English, in what languages do you offer your products?
The Training Network offers over 375 videos in Spanish. If you need other languages, please contact us with the topic and the language needed and Marketing will work with the appropriate producers to locate the product you need. You may search for all Spanish safety training titles by entering “Spanish” at the search prompt on any page.

Pricing

I found the same video for less; do you match your competitors’ pricing?
Yes, please contact us with the title of the product, the price and competitor’s name, and The Training Network will match the price.

Intranet/Internet Licensing & Content Delivery

Can I obtain licenses to place products on my company intranet or have them streamed from the internet?
Many of our products can be licensed for intranet use within your company or streamed to you via a Learning Management System. Please contact Customer Service at 800-958-1868 for details.

Quantity discounts

Are discounts available if I order more than one video?
In all cases, if you purchase a Spanish version of the the same title you are purchasing in English, the Spanish version is discounted by 20%. Quantity discounts may also be available for either multiple purchases of one video or a single purchase of many titles. Contact Customer Service at 800-958-1868 or customersales@trainingnetwork.com for assistance.

Special Discounts and Promotions

How can I receive notice of any special discounts and promotions?
We frequently e-mail and fax specially discounted promotions to our customers. To insure you receive and take advantage of these offers, click here to e-mail us your contact information or fax your information to 919-544-5800 and request to be added to our list.

Packaging/Shipping

How are the items I purchase packaged and shipped?

VHS tapes are shipped in cardboard sleeves. Each tape is labeled on its top side and spine with the video title, part number and The Training Network's contact information. DVD videos are shipped in clear plastic clamshell cases. Kits are shipped in the producer's packaging, which is designed to protect the materials and provide a convenient carrying case.

We utilize USPS Media Mail and FedEx Express Saver for shipping unless otherwise specified by the customer. All shipments include a current catalog, product satisfaction survey, special sales offers, and your Order Confirmation. The Order Confirmation gives you all the information about the products ordered including pricing. Any backordered items will be shipped as quickly as possible (usually with in a week).

Overnight shipping is available for a nominal extra cost.

Catalog Requests

How can I get a catalog?
Click here to download our current catalog. You may also Request a Catalog by E-mail or through Customer Service at 800-958-1868.

Contact Information

What is your contact information?
The Training Network
106 Capitola Drive
Durham, NC 27713
Toll Free:  800-958-1868
Fax:          919-544-5800

E-mail Customer Service at customersales@trainingnetwork.com.

Copyright policy

Can I make copies of your products?
All of the products sold or shipped by The Training Network are copyright protected by law and cannot be copied or duplicated, by any means. It is also illegal to edit or alter any of the products sold or sent for preview.

What are the penalties for violating copyright protections?
The Training Network will charge full value for merchandise upon verification of illegal duplication, editing or alterations of any of the products it distributes. In addition, the producers of the product may pursue Federal copyright charges with fines in excess of $25,000 per violation.

What should I do if I suspect a copyright violation?
You must contact the manager of Marketing and Sales by calling 800-958-1868. You may remain anonymous or provide your name, though it will remain confidential. Please be prepared, if you are able, to provide the video titles and to describe what type of violation you believe has occurred: editing, altering, duplicating, etc.

Customization

Your company's logo can be added to your videos for an additional charge. We can also combine multiple videos onto one DVD. Please contact Customer Service at 800-958-1868 or customersales@trainingnetwork.com for more information.

Guarantee/Returns/Warranty

What do I do if I’m dissatisfied with my purchase?
The Training Network offers a 30-day money back guarantee on all purchases. If you are not completely satisfied, you may return your purchase within 30 days of the invoice date for a full refund or credit, less shipping charges. Returns received after 30 days of the invoice date will be subject to a 20% restocking fee. Items on preview are not invoiced until the end of the 3-week preview period.

The warranty period and policy is a 90 day exchange, for manufacturing defects. If you encounter a defective product, please call the Customer Service department at 800-958-1868 and they will instruct you as to how you can return your defective product. You may also notify The Training Network by e-mail at customersales@trainingnetwork.com.

Before sending any product(s) back to The Training Network, please notify customer service by calling 1-800-958-1868 or e-mailing customersales@trainingnetwork.com to inform us of your intent. You should ship all products back via traceable delivery service, at your cost. Please include a copy of your Order Confirmation or Invoice with your shipment. Our shipping address for returns is:

The Training Network
106 Capitola Drive
Durham, NC 27713
919-544-6663

Promo Codes

What is a promo code used for?
You will find a promo code on all special offers sent to you by The Training Network. This helps us insure your purchase is correctly priced. Please make sure that you enter your Promo Code during checkout so you are charged correctly.

OSHA

OSHA is the acronym for Occupational Safety and Health Administration. OSHA's mission is to ensure safe and healthful workplaces in America. OSHA's efforts to protect workers' safety and health are constructed on the foundation of a fair, strong, and effective enforcement program. OSHA assists the majority of employers who want to do the right thing while focusing its enforcement resources on sites in high hazard industries. The Training Network offers many videos & DVDs outlining OSHA regulations for the safety of your workplace.

Privacy Policy

What is The Training Networks position on privacy?

The Training Network is committed to respecting your privacy concerns with the information you entrust with us. We give users choice and consent over how their personal information is used, and remove names immediately upon request.

Security:  We store subscriber and customer files with personal information securely.  Such files are stored in secure areas not accessible to the public.  Your credit card information used for online transactions is safely encrypted using Verisign® technology.  The shopping cart is on a secure server as noted by the “https:/” in the URL location. However, if you are not comfortable sending your credit card information over the Internet, you may call a Customer Service Representative at 800-397-5125 to complete your credit card transaction. For your protection, you should never put your credit card information in an unencrypted e-mail and only when you see “https:/” in the URL location indicating a secure connection.

Removal:  We will immediately unsubscribe anyone who requests that their name be removed from our e-mail lists.  To be removed, follow the unsubscribe instructions at the bottom of any e-mail from us, or send an e-mail to mail@trainingnetwork.com with the word "Unsubscribe" in the subject line.

Product alerts:  From time to time, we may also send you news bulletins or product alerts on products or services from The Training Network, or other carefully screened companies.  Any such message will ALWAYS provide you with a link or other easy means of unsubscribing to further e-mails.  Alternatively, you can send an e-mail to mail@trainingnetwork.com at any time with the word "Unsubscribe" in the subject field of the message.

Third party use:  Occasionally we make our customer list available to other reputable organizations so you may receive (mail) offers you might find interesting.  However, your e-mail address will NOT be released to any third party and we will NOT share with others any demographic information that you may provide to us.  To stop receiving such e-mails, follow the unsubscribe instructions in the e-mail or send an e-mail to mail@trainingnetwork.com at any time with the word “Unsubscribe” in the subject field of the message.

Contact us:  At The Training Network, we understand and respect your privacy concerns.  We provide the preceding information concerning our privacy policy so that you may visit our website without being concerned for your personal security.  We welcome your comments on this policy.  You may contact us at:

The Training Network
106 Capitola Drive
Durham, NC 27713

800-397-5215 Phone
919-544-5800 Fax

mail@trainingnetwork.com

Tax Forms

How can I get a W-9 form from The Training Network?
You may download the form now. You may need to download and install the free Adobe Acrobat Reader (available here) to view the document.

Download The Training Network's W-9 Form here.