Conflict Resolution In The Workplace

View Conflict Resolution Training Video & DVD Titles in the catalog

Managers spend 42 percent of their time dealing with conflicts. (Source: Conflict Resolution by Daniel Dana)

Two featured videos, Conflict Communication Skills and Conflict Resolution, provide leadership training skills programs that improve customer satisfaction, conflict resolution in the workplace, and employee morale.

The first, Conflict Communication Skills (#0149-T), is an leadership training program that teaches essential techniques for using effective communication in conflict situations. Use it to help all employees, not just those in a leadership training program, to achieve conflict resolution in the workplace while keeping the respect of co-workers. This video covers these important topics:

• Identifying potential areas of workplace conflict
• Dealing with hostility from the public and co-workers
• The 12-step process for development of conflict communication skills

Conflict Communication Skills is available in English or Spanish, VHS or DVD, with or without a Leader’s Guide.

Conflict Resolution (#0168-T) is a conflict resolution training video on a topic that each employee, not just those in a leadership training program, needs to improve—and be reminded about how to improve frequently.

The positive training helps your employees face the challenge of workplace conflict armed with two great resolution methods: Constructive Confrontation and Behavior Modification. It shows employees the following information:

• Four open-ended conflict resolution exercises, which encourage talking through frustrations
• What stress is and the hidden agendas it creates
• Resentment between new and long-time employees
• Disputes over departmental resources
• Interdepartmental and “internal customer” disputes

Subscribe now to receive a Winter 2006 catalog, which will include Conflict Resolution training videos and DVDs.

View Conflict Resolution Training Video & DVD Titles in the catalog