Customer Service Training - Providing Good Customer Service

View General Customer Service Training Video & DVD Titles in the catalog

When respondents were asked to choose the scenario that best describes the typical customer service experience, more than half (54 percent) of them likened it to driving in slow city traffic that also required them to take many alternate routes to reach a destination. By contrast, only 13 percent said customer service was like finding a good short cut to avoid a traffic jam. (Source: Accenture.com)

Customer Service with Spirit is one of our video-based customer service videos that follows three staff members through a customer service training process led by the “spirit” of their company’s founder. The refresher course they receive reminds them, and your staff, to provide good customer service. Participants are presented with the following:

• Common customer interaction mistakes and probable consequences
• Methods for upgrading performance
• Ways to show personal commitment, develop interpersonal impact and reduce tension

Preview this item (0157-T) online or purchase now for $129.95.

ADA: Good Customer Service (#1401) is an customer training program that provides key customer service considerations for complying with the American with Disabilities Act. Your organization invested in installing ramps and handicapped parking spaces but that isn’t enough. Your employees must provide disabled customers with equal access. Including this program in your training is imperative because it will help your staff to do the following:

• Implement your organization’s service policies for disabled customers
• Deal with service animals like seeing-eye dogs
• Offer assistance to a disabled customer
• Deal with specific customer disabilities (e.g. blindness, speech impairments, wheelchairs, and mental impairments)

Subscribe now to receive a Winter 2006 catalog, which will include general customer service videos and DVDs.

View General Customer Service Training Video & DVD Titles in the catalog