Good Customer Service Training Includes Phone Skills

View Phone Skills Training Video & DVD Titles in the catalog

Good customer service skills are a must! According to Nancy Friedman, founder of the Telephone Doctor, a customer service training company, customers will form a lasting opinion of your company within the first four to six seconds of a phone conversation. (Source: MasterCardBusiness.com)

Select from these two featured videos: Customer Care on the Telephone (#0160-T) or Telephone Communication Skills (#0126-T) or from many more by clicking on the Go to Products List graphic.

Customer Care on the Telephone covers these techniques:

• Correct phone greetings
• Handling angry customers in a positive manner
• General customer service training
• Transferring phone calls
• Outgoing phone calls
• Voicemail
• Taking messages
• Cellular telephone skills
• Handling threatening callers

Telephone Communication Skills helps staff adopt the right skills, attitude and behavior when using the telephone: empathizing with angry or distressed customers; questions to determine nature of problem, request; note-taking during calls; responsibility for caller’s problem and follow-through.

Subscribe now to receive a Winter 2006 catalog, which will include Phone Skills training videos and DVDs.

View Phone Skills Training Video & DVD Titles in the catalog