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Retail Training

Human resource training for the retail industry could include conflict resolution, customer service training, and retail training.View Retail Training Video & DVD Titles in the catalog

Store employees currently spend 30 to 40 percent of their time on non-value activities. (Source: Kirk A. Goldman, On Demand manager, IBM Business Consulting Services)

Two featured videos, Customer Service—Retail (#0438) and Security and Theft Prevention—Retail (#0440), will help to reinforce with your employees the key training and performance elements that retailers need, such as conflict resolution, retail training, and customer service training, to succeed.

Subscribe now to receive a Winter 2006 catalog, which will include retail training, conflict resolution, and customer service training videos and DVDs.

View Retail Employee and Supervisor Training Video & DVD Titles in the catalog

 

 

 

 

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